Last updated: August 2026
The honest truth about perfume returns
Perfume is intimate. Once a bottle has touched your skin, it cannot be resold to anyone else — for hygiene reasons and consumer safety. This is why every fragrance house in the world limits returns to unopened bottles only. We do the same.
What we accept for return
- Unopened, unused, sealed bottles in original packaging
- Discovery Sets where all vials remain sealed and unused
- Return request initiated within 7 days of delivery
What we cannot accept
- Opened, sprayed, or used bottles
- Bottles without original packaging, muslin, or box
- Requests made after 7 days from delivery
- Products damaged after delivery due to mishandling
If your order arrives damaged, wrong, or defective
We cover it fully. Email us within 48 hours of delivery at support.duskanddust@gmail.com with an unboxing video showing the tamper seal and the damaged product. We will ship a replacement free of charge or issue a full refund — your choice.
How to initiate a return
- Email support.duskanddust@gmail.com with your order number and reason for return
- We arrange a reverse pickup at no cost to you within 48 hours of approval (metros: 3–5 days; other cities: 5–7 days)
- The product is inspected on arrival at our Kannauj facility
- Your refund is initiated within 3 business days of inspection
Refund timelines
- UPI / wallet: 3–5 business days
- Card payments: 5–7 business days
Try before you commit
Not sure which fragrance is you? Order a Discovery Set or a single sample vial. Try it on your skin for a few days, then commit to a full bottle. This is our real answer to the return problem — and the smarter way to explore.