Refund policy

Refund & Return Policy

At Dusk & Dust, we want you to receive your order in perfect condition. If your product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us within 7 days of delivery.

To request a return, replacement, or refund, email us at support.duskanddust@gmail.com with your order number and clear photographs or videos showing the product and packaging.

Eligibility

Perfumes that have been opened, sprayed, used, altered, or returned without their original packaging may generally not be eligible for return due to hygiene and product-safety reasons. This does not apply where the product is defective, damaged, incorrect, or where a remedy is required under applicable law.

If you simply do not like the fragrance after opening or using the product, we generally cannot accept the product as a change-of-mind return.

For eligible unopened products returned due to a change of mind, return shipping may be borne by the customer.

Refunds

Once an eligible returned product has been received and inspected, approved refunds will be processed to the original payment method.

For damaged, defective, or incorrect products, Dusk & Dust will arrange or reimburse reasonable return shipping where applicable.

Nothing in this policy limits any consumer rights available under applicable law.

For return or refund assistance, contact:

Dusk & Dust
Email: support.duskanddust@gmail.com